Inside Sales

"Our Inside sales' customer service starts right from getting all the basic details of the customer, his/her needs and a regular follow-up to make a sale and follow-up after sale to check if the customer is happy with the product."

Inside sales refers to - the customer contacts the organization in order to enquire about and/or purchase a product or service. Inside sales & telemarketing are becoming more profitable than traditional outbound sales. Outsource your Inside sales to us and we provide customized services to satisfy individual requirements.

As per statistics 90% of Inside telemarketing calls are converted and it's important to have a well-equipped Inside sales team to convert those calls into sales. We provide customised and exclusive Inside sales & telemarketing support to our clients, when you outsource it to us. We will hire a team, train them in the process exclusively and enable them to handle service requests end-to-end.

Why is training essential?

A trained executive will be able to explain the features and benefits of the client's products / services. A customer who is calling Inside sales number is a half sale, he/she either has a need or wants to know the need of the product. A well trained executive will clarify questions or explain the benefits to the potential customer and convert in to a full sale.

Our customised CRM comes in handy to manage these campaigns and we ensure every Inside telemarketing lead is either converted or added in the database for future sales.

We have a team of experienced Inside sales executives, who can be well trained for your products and we follow a strong sales strategy, which can be customized for your products and services.

Human Resourcing Resources

Human Resource services such as payroll administration, training and development, record keeping, performance appraisal records, HR policy clarification etc are all people intensive activities which involve a lot of time and energy. Such activities are repetitive and routine in nature. Therefore the companies with intent to concentrate on their core activities outsource these HR activities.

The various Human Resourcing Resources (HRR) Services that we offer:
  • Payroll Administration including handling taxes issues, leave with wages, sick leave etc
  • Employee Benefits: Health, Medical, Group Medical etc.
  • HR Management includes recruitment, induction, PMS, training & development, exit interviews, resignation and relieving procedures, employee travel plans etc.
  • Employees' Background Verification
  • Employees' Grievance Handling & Welfare Activities

Data Services

Data Management services is a critical process for any business. With the proper use of data, businesses can identify the weak links, leverage on strong points and focus on essentials. It's a time consuming service and needs to be accurate. So, many organizations outsource their Data management services to BPO companies.

Being a data management company, we at Blue Matrix, offer excellent data management outsourcing services. With a team of data analyst experts, data processors and data entry specialists, we perform error-free data management services.

Save tremendous amount of time and money, by outsourcing your Data processing and management requirements to us. We follow stringent Data Protection Rules to protect data misuse, theft and hacking.

Data Management Services that can be outsourced to us are:
  • Pre- and Post-sales Technical Support
  • Data Processing
  • Data Mining
  • Data Cleansing
  • Data Verification & Extraction
  • Data Conversion
  • Data Analysis Services